Asterak
ASTERAK TERMS OF SERVICE
Last updated: September 9, 2026
These Terms of Service (“Terms”) govern access to and use of services provided under the Asterak name (“Asterak,” “we,” “us,” or “our”). By purchasing, subscribing to, accessing, or using Asterak’s services, you (“Customer,” “you,” or “your”) agree to these Terms. If you accept these Terms for a business or organization, you represent that you have authority to bind it.
1. Service
Asterak provides business communication and lead-response services, which may include automated missed-call SMS responses, lead follow-up, appointment-booking workflows, integrations, configuration, and related support. Features may vary by plan and may depend on third-party services.
2. Subscription and Payment
Unless otherwise agreed in writing, paid services are billed in advance on a recurring basis. The price and billing interval shown at checkout apply to your subscription. By subscribing, you authorize Asterak and its payment processor to charge the payment method you provide on each renewal until cancellation. Payments are currently processed through PayPal, and PayPal’s own terms may also apply.
3. Cancellation and Refunds
You may cancel at any time. Cancellation stops future renewals and normally takes effect at the end of the billing period already paid for. Except where required by law or expressly agreed by Asterak, amounts already paid are non-refundable. You are responsible for cancelling before the next renewal if you do not want another charge.
4. Customer Responsibilities
You are responsible for providing accurate information, maintaining appropriate access to connected accounts, reviewing your business rules and messaging, and using the service lawfully. You must have the rights, permissions, and consents necessary for any phone numbers, customer or lead data, accounts, credentials, or other information you provide or instruct Asterak to process.
5. SMS and Communications Compliance
Asterak may enable automated SMS or other electronic communications on your behalf. You are responsible for ensuring that your communications comply with applicable privacy, telecommunications, marketing, consent, and anti-spam laws, including Canada’s Anti-Spam Legislation (CASL) where applicable. This includes obtaining required consent, providing required sender identification, and honoring unsubscribe requests. Asterak may provide tools that assist with compliance, but does not provide legal advice or guarantee that your use of the service is legally compliant.
6. Customer Data and Asterak Technology
As between you and Asterak, you retain your rights in the business and customer data you provide. You authorize Asterak to process that data as reasonably necessary to provide, secure, maintain, and support the service and comply with law. Asterak retains its rights in its software, workflows, systems, designs, branding, documentation, know-how, and other technology.
7. Third-Party Services
Asterak may rely on payment processors, telecommunications and messaging providers, hosting services, automation platforms, CRM or scheduling systems, artificial-intelligence providers, and other vendors. Asterak does not control these providers and cannot guarantee their uninterrupted availability, policies, pricing, security, or continued compatibility.
8. No Guarantee of Business Results
Asterak is intended to improve responsiveness, lead follow-up, and appointment booking, but does not guarantee any number of leads, responses, appointments, customers, sales, revenue, profits, or conversion rates. Results depend on factors outside Asterak’s control, including lead quality, demand, pricing, customer behavior, your sales process, and third-party systems.
9. Availability, Suspension, and Termination
Asterak does not guarantee uninterrupted or error-free service. We may suspend or terminate service for nonpayment, unlawful or abusive use, material violation of these Terms, security risks, or where required by law or a provider on which the service depends. Where reasonably practicable, we will try to provide notice of a curable issue.
10. Disclaimer and Limitation of Liability
To the maximum extent permitted by applicable law, the service is provided “as is” and “as available,” without warranties not expressly stated in these Terms. To the maximum extent permitted by law, Asterak will not be liable for indirect, incidental, special, punitive, or consequential damages, or for lost profits, revenue, business opportunities, goodwill, or data. To the maximum extent permitted by law, Asterak’s total aggregate liability arising from the service or these Terms will not exceed the fees actually paid by the customer to Asterak during the three months immediately preceding the event giving rise to the claim. Nothing in these Terms excludes or limits liability or rights that cannot lawfully be excluded or limited.
11. Indemnification
To the extent permitted by law, you agree to indemnify Asterak against third-party claims, losses, liabilities, and reasonable costs arising from your unlawful use of the service, communications sent at your direction in violation of law, data or materials you provide without sufficient rights, fraud or willful misconduct, or your material breach of these Terms. This does not require you to indemnify Asterak for claims caused solely by Asterak’s own unlawful conduct.
12. Changes
We may update these Terms as the service or legal requirements change. If a change materially affects an existing paid subscription, we will provide reasonable notice where required by applicable law.
13. Governing Law
The governing-law and dispute-resolution provisions applicable to your relationship with Asterak may be specified in a separate written agreement or added to these Terms as Asterak’s operating structure is finalized. Nothing in these Terms waives rights that cannot lawfully be waived.
14. Contact
Questions about these Terms may be sent to: Asterak - support@asteraksystems.com