Asterak
ASTERAK PRIVACY POLICY
Last updated: September 9, 2026
Asterak (“Asterak,” “we,” “us,” or “our”) respects the privacy of our customers and the individuals whose information may be processed through our services. This Policy explains how we collect, use, disclose, retain, and protect personal information.
1. Scope
This Privacy Policy explains how Asterak handles personal information in connection with our website, customer relationships, and services. Our services may also process information on behalf of business customers. In those cases, the business customer may determine why certain information is collected or used, while Asterak processes it to provide the requested service.
2. Information We May Collect
Depending on how you interact with Asterak, we may collect business and contact information; account, subscription, configuration, and support information; transaction and billing records; and technical information such as logs, device or browser information, and IP address. When providing the service for a business customer, we may also process lead or customer information such as names, phone numbers, SMS messages, communication history, appointment details, and related information. Complete payment-card details are generally processed by our payment processor rather than stored by Asterak.
3. How We Use Information
We use information to provide, configure, secure, maintain, and support the service; carry out communications and appointment workflows requested by customers; manage subscriptions and payments; troubleshoot problems; prevent fraud and abuse; communicate about accounts and service changes; improve reliability and functionality; comply with legal obligations; and establish, exercise, or defend legal rights. We aim to collect and use only information reasonably necessary for identified purposes.
4. Information Processed for Business Customers
Asterak may process information relating to a customer’s callers, leads, prospects, or customers. Our business customers are responsible for determining whether they have the authority and any consent required to collect that information and use Asterak to communicate with those individuals. If Asterak processes information solely on a customer’s instructions, a privacy request concerning that information may need to be handled by the relevant business customer.
5. Consent and Communications
Where consent is required by applicable law, Asterak or the relevant business customer must obtain appropriate consent for the collection, use, or disclosure of personal information. Marketing and commercial electronic communications must be sent in accordance with applicable law. Where required, recipients may withdraw consent or unsubscribe using the mechanism provided or by contacting the relevant sender.
6. Sharing and Service Providers
Asterak does not sell personal information. We may share information with service providers where reasonably necessary to operate the service, including payment, telecommunications and SMS, hosting, automation, CRM, scheduling, analytics, security, and other technology providers. We may also disclose information when required by law or reasonably necessary to address fraud, abuse, security threats, or legal claims.
7. International Processing
Asterak and its service providers may process or store information in countries other than the country where it was collected. Information may therefore be subject to the laws and lawful access requirements of those jurisdictions. Where required, we take reasonable steps to require appropriate protection from service providers that process personal information for us.
8. Retention and Security
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide the service, maintain legitimate business records, resolve disputes, enforce agreements, and meet legal, tax, accounting, security, or regulatory requirements. We use reasonable administrative, technical, and organizational safeguards appropriate to the information we handle, but no electronic system can be guaranteed completely secure.
9. Access, Correction, and Privacy Requests
Subject to applicable law, individuals may request access to or correction of personal information Asterak holds about them and may raise questions or complaints about our privacy practices. Where information is controlled by one of our business customers, we may direct the request to that customer.
10. Cookies and Website Technologies
Our website may use cookies or similar technologies for functionality, security, analytics, or user experience. The exact technologies used may change as the website develops. Where required by applicable law, we will provide appropriate notice or consent choices.
11. Changes to This Policy
We may update this Privacy Policy as our services, technology, vendors, or legal requirements change. The current version will be posted with an updated date, and additional notice will be provided where required by law.
12. Privacy Contact
Asterak designates an Asterak Privacy Officer to receive privacy questions, access or correction requests, and complaints. Contact: support@asteraksystems.com. Before launch, confirm whether the privacy laws applicable to your operations require a mailing address or other contact details to be made available, and provide them where legally required.